NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

FestivalCre8or's avatar
FestivalCre8or
Follower
Aug 20, 2020

Nighthawk AX12 router kicks off Alarm.com cameras

I just installed my new RAX120 Nighthawk and my cameras show a darker than usual image. After that they get kicked off the router. I have to reboot the router to connect the cameras. I saw something about beta software for the same issue with NEST cameras. Will that work for my cameras as well?

 

Alarm.com camera

Model:  ADC-V722W

 

Nighthawk RAX120 

Firmware:  v1.0.1.122

OS: Android and Win10

 

All help would be greatly appreciated because my video is down.

 

TM

 

1 Reply

Sort By
  • michaelkenward's avatar
    michaelkenward
    Guru
    Aug 22, 2020
    FestivalCre8or wrote:

    I just installed my new RAX120 Nighthawk and my cameras show a darker than usual image.

     

    It is hard to see how a router can affect the brightness of a camera's image, especially when we have no idea how the camera connects to the Internet.

     

    FestivalCre8or wrote:

    After that they get kicked off the router.

     

     

    What actually happens? Does the router tell the cameras to go away, or do the cameras lose their connection to the router?

     

    As you have changed the router on your network, it might make sense to reset these peripheral devices and set them up from scratch. Maybe there s some setting carried over from the previous devices that is getting in the way.