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Nighthawk AX2400 RAX30 - unable to passthrough DHCP?
(Couldn't find the model in the drop-down, so I included it in the subject.) Just bought another Netgear WiFi router, and am trying to configure it similar to the R7000 that I used for years. The...
I chatted with Netgear support Level 1, and after having me redo much of the work what I already did a few times, they told me to call for Level 2 support.
Level 2 support had me manually downgrade to the previous firmware version to test the Wireless AP functionality in that version. However, they also asked me to do a factory reset on the router, which seemed odd, since the router setup then forced me to upgrade again and therefore didn't allow testing the old firmware. However, something about downgrading to the older version, at least for a short while, got the Wireless AP mode working as it should in the new firmware version, as well as improved general stability.
Perhaps something happened in the original firmware upgrade that wasn't corrected in any reset or re-install of the same firmware, but it works now, and network DHCP is again able to configure wireless clients as well as wired ones. I would suggest downgrading firmware, whether or not followed by an upgrade again, as a useful technique for troubleshooting.
does it work if you set it up with it in router mode (does cause a double nat)
Yes, it works in router mode, with the AX2400 giving out its own DHCP addresses. Yes, that's double NAT, and horrible for a few reasons, but the main one I've mentioned: that I no longer have the ability to monitor individual devices on the wireless network. That's a deal-breaker for me.
have you tried reloading the firmware to it, doing a factory reset, and then reinstalling?
Maybe something is corrupt in the firmware or settings
- Thanks for the good idea. I had updated the firmware to the latest version before starting to use it, but will do a factory reset when I can, try things again at the default firmware, and update it and try things again. I won't be able to do this for a few days, but will report what happens. I appreciate the help!
- Before I changed things, I left the AX2400 running in Router mode for a few days, and found that the wireless network kept going down, so I temporarily replaced it with an old wireless router I had, so that my family would have some wireless networking until I could work on this more. Today I've done a factory reset, which just returned the AX2400 to the default settings on the new firmware I had upgraded to after I bought it. I then reinstalled the current firmware (this time I downloaded the file from the netgear website in my browser and installed it that way). It restarted, and I was able to configure the wireless network again in Router mode, and verified my wireless device could connect to the internet through the AX2400. I then tried to configure the Wireless AP mode again, and the wireless device still doesn't get an IP address, so the network DHCP still doesn't pass through it. I'll have to return it soon if I can't get it working.
If its new enough that you're still within the return period, are you still within your 90 days of free support?
To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. Keep in mind that its only free for the first 90 days.I chatted with Netgear support Level 1, and after having me redo much of the work what I already did a few times, they told me to call for Level 2 support.
Level 2 support had me manually downgrade to the previous firmware version to test the Wireless AP functionality in that version. However, they also asked me to do a factory reset on the router, which seemed odd, since the router setup then forced me to upgrade again and therefore didn't allow testing the old firmware. However, something about downgrading to the older version, at least for a short while, got the Wireless AP mode working as it should in the new firmware version, as well as improved general stability.
Perhaps something happened in the original firmware upgrade that wasn't corrected in any reset or re-install of the same firmware, but it works now, and network DHCP is again able to configure wireless clients as well as wired ones. I would suggest downgrading firmware, whether or not followed by an upgrade again, as a useful technique for troubleshooting.