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Forum Discussion
Nighthawk AX4 Loses Network
My AX4 router has, more and more frequently, been losing the network. What I mean is, the WiFi stops broadcasting, and even if I connect directly to the router by Ethernet, I am unable to connect. Thi...
What modem is it connected to?
What firmware are you on? a number helps.
Have you tried a factory reset and reinstall?
Or even reinstalling the firmware on it? maybe something corrupt. A factory reset doesn't fix corrupt firmware since it just removes settings.
another option is to actually downgrade the version of firmware you on. Maybe it has a bug specific to your situation. Thats where you can try a downgrade.
Thanks. I tried a factory reset, and it seems to work better for now. If it starts acting up again I'll try downgrading the firmware. Hopefully Netgear comes out with better firmware soon. For the record, it is connected to an Arris Surfboard modem SB6141. Firmware version V1.0.3.80_1.0.1
plemans wrote:What modem is it connected to?
What firmware are you on? a number helps.
Have you tried a factory reset and reinstall?
Or even reinstalling the firmware on it? maybe something corrupt. A factory reset doesn't fix corrupt firmware since it just removes settings.
another option is to actually downgrade the version of firmware you on. Maybe it has a bug specific to your situation. Thats where you can try a downgrade.
Same here! Just spent 2hrs with tech support trying everything under the sun, ended up downgrading the firmware. Wireless is still slow. I can't even join a Zoom video conference anymore and streaming services drop out after a few minutes. Im getting 100MB to the Modem and Ethernet is fine. It's the wireless they need to sort out, and quickly!
Seriously Negear - sort this out before I make sure this thing gets a 0 star review on every website I can think of.
Don't release a firmware if all it does is cause problems Netgear!
Well after a week of working, or at least not failing when I was around to observe it, the router resumed its bad habits. The only thing that changed was I did some IP reservations and port forwarding that I had been holding off on while waiting to see if it messed up again. I don't know if that triggered it, but the screwups started the next morning. I have since downgraded the firmware. I'll let you know if it messes up again.
joeblackjack wrote:Thanks. I tried a factory reset, and it seems to work better for now. If it starts acting up again I'll try downgrading the firmware. Hopefully Netgear comes out with better firmware soon. For the record, it is connected to an Arris Surfboard modem SB6141. Firmware version V1.0.3.80_1.0.1
plemans wrote:What modem is it connected to?
What firmware are you on? a number helps.
Have you tried a factory reset and reinstall?
Or even reinstalling the firmware on it? maybe something corrupt. A factory reset doesn't fix corrupt firmware since it just removes settings.
another option is to actually downgrade the version of firmware you on. Maybe it has a bug specific to your situation. Thats where you can try a downgrade.
I had the same problem. Downgraded the Software but first time I didn't stop the automatic software update. So the problem recurred. I downgraded the software again and stopped the automatic update and the problem has not recurred since. Great help. Thank you.