Nighthawk AX4 not connecting to internet

I had a short power outage and since then, I can’t connect to my AX4 router WiFi. I did the reset, wait, over and over. All the lights are lit up green on the router, but cannot connect. Can’t seem to...

plemans
Jul 03, 2020
BrentW1975 wrote:
It’s not the modem. Never said it was the modem. but its part of troubleshooting. When this initially happened, I connected my old modem so my wife could finish her work presentation and it was successful.---do you mean old router? otherwise it would imply a modem issue.

I updated the firmware on the nighthawk,----did you actually update it or just check it? but I’m not very tech savvy so there are many things I searched on this community that are over my head.
Again, try manually reinstalling the firwmare to it. Make sure to do it with a hardwired connection and reset the router afterwards. Then follow the install guide.

plemans

Guru - Experienced User

Jul 03, 2020

BrentW1975 wrote:
It’s not the modem. Never said it was the modem. but its part of troubleshooting. When this initially happened, I connected my old modem so my wife could finish her work presentation and it was successful.---do you mean old router? otherwise it would imply a modem issue.

I updated the firmware on the nighthawk,----did you actually update it or just check it? but I’m not very tech savvy so there are many things I searched on this community that are over my head.

Again, try manually reinstalling the firwmare to it. Make sure to do it with a hardwired connection and reset the router afterwards. Then follow the install guide.

BrentW1975

Guide

Jul 03, 2020

I did mean my old router. I actually updated the firmware. About to go through the install process again.

Thanks

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Nighthawk AX4 not connecting to internet