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Forum Discussion
kkc2020
Jul 01, 2020Guide
nighthawk ax4 (RAX35) drops connection. multiple calls to 'tech support' yield nothing
i set up the nighthawk nightgear ax4 rax35 router several weeks ago. when it works it works very well, but it drops connection multiple times a day. i've literally wasted days on the phone with netge...
plemans
Jul 01, 2020Guru - Experienced User
Have you tried downgrading the firmware a version, factory resetting, and then reinstalling? (disable auto updates)
The RAX devices are pretty new and were actually released even before the wireless AX spec was finalized. So sometimes the firmwares have issues. Which is why the latest isn't always the greatest when it comes to entirely new wireless standards/devices.