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Forum Discussion
nighthawk ax4 (RAX35) drops connection. multiple calls to 'tech support' yield nothing
i set up the nighthawk nightgear ax4 rax35 router several weeks ago. when it works it works very well, but it drops connection multiple times a day. i've literally wasted days on the phone with netge...
Same issues here. I am on my 3rd new unit. Very frustrated here! We should not have to reset/reboot our routers everyday. RIDICULOUS!
i have been having the same problem since early june. i'm on my 2nd device. i've gone through dozens of calls, the longest of which, lasted longer than 5 hours, with the hold time and the transfers to wrong departments.
today i spoke with a level 2 tech who had me update to a new beta firmware that is supposed to fix things. factory re-set the router, installed the beta firmware, and less than 2 hours later i lost connection again. the agent gave me a 'backdoor number' to level 2 techs, which is 24hrs. i have not been on hold for an hour and 28 minutes. i was told to download some logs before i rebooted the modem, to help the trouble shooting in the case that it disconnects, but it seems i cannot do that, as i could access the router, since it was not online. now i am on hold, over an hour and a half, in pergatory, waiting to speak to yet another tech. i wish i had returned this device when it was still eligible for return.
has anyone had Lasting success? we have tried some things that work for a few days, or a week, but inevitiably the disconnects start and then become increasingly frequent.