NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
kkc2020
Jul 01, 2020Guide
nighthawk ax4 (RAX35) drops connection. multiple calls to 'tech support' yield nothing
i set up the nighthawk nightgear ax4 rax35 router several weeks ago. when it works it works very well, but it drops connection multiple times a day. i've literally wasted days on the phone with netge...
jreddout
Aug 12, 2020Tutor
Same issues here. I am on my 3rd new unit. Very frustrated here! We should not have to reset/reboot our routers everyday. RIDICULOUS!
kkc2020
Aug 21, 2020Guide
i have been having the same problem since early june. i'm on my 2nd device. i've gone through dozens of calls, the longest of which, lasted longer than 5 hours, with the hold time and the transfers to wrong departments.
today i spoke with a level 2 tech who had me update to a new beta firmware that is supposed to fix things. factory re-set the router, installed the beta firmware, and less than 2 hours later i lost connection again. the agent gave me a 'backdoor number' to level 2 techs, which is 24hrs. i have not been on hold for an hour and 28 minutes. i was told to download some logs before i rebooted the modem, to help the trouble shooting in the case that it disconnects, but it seems i cannot do that, as i could access the router, since it was not online. now i am on hold, over an hour and a half, in pergatory, waiting to speak to yet another tech. i wish i had returned this device when it was still eligible for return.
has anyone had Lasting success? we have tried some things that work for a few days, or a week, but inevitiably the disconnects start and then become increasingly frequent.