NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Voymetra's avatar
Voymetra
Aspirant
Apr 17, 2020

Nighthawk AX4 RAX35 not letting Ring Stick Up Camera to connect

Aloha from Hawaii, The router I'm using is a Nighthawk AX4 RAX35 with firmware V1.0.3.62_1.0.1   I have tried to install 3 RING battery powered Stick Up Cameras to add to my 2 RING Wired Spotlight...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Apr 22, 2020

Hi Voymetra, 

 

Welcome to the community! May you try disabling Smart Connect in the router's settings. 

 

Christian 

Voymetra's avatar
Voymetra
Aspirant
Apr 22, 2020

Thank you for your help, but I'm a newbie at this. I looked around my settings on my Nighthawk RAX35 when I opened my browser  and I can't seem to find smart connect. Can you walk me through or provide a video or screenshots?

    • dba336's avatar
      dba336
      Aspirant
      May 11, 2020

      I am having the exact same issue with my Nighthawk AX4: RAX35 router.  I have a Ring Stick Up Cam that I cannot get connected to the router no matter the configuration I try or settings that have been suggested. Has a solution been found for this issue?

      • Voymetra's avatar
        Voymetra
        Aspirant
        May 11, 2020
        I finally talked to another RING tech on a second call to customer service and the solution that finally worked was the Ring Chime Pro wifi extender. They sent me two of them to cover my large house and they worked! All three of my Stick up Cams connected right away.
        Also, make sure your battery is at full charge. For some reason, it's hard for the Stick Up Cam to connect if the battery is at 75% or lower.
        Hope this helps you.