Nighthawk AX4 RAX35

---

whizz wrote:

my knew router is an  nighthawk AX4-4-Stream AX Wifi router.

 

---

That is not a Netgear model number.

Look on the label.

Your subject says RAX35. Is that wrong?

Hi my friend hope this helps  seriel number and model,thankyou for all your help im very grateful.

---

whizz wrote:

Hi my friend hope this helps  seriel number and model...

 

---

This is all getting hopelessly confusing for me. The serial number is not relevant and is not something that you should splatter all over a support site. Someone might get hold of it and do something wicked.

Quite what your problem has to do with the original message from Knickerbockerbd is beyond me. But let's persevere.

You've been offered various suggestions. As far as I can see you haven't told us what happens when you tried them.

Let's go back to the beginning.

You have a RAX40 router that you are trying to connect to a PlusNet modem/router.

Is that correct? (You haven't told us anything about this PlusNet device.)

I assume that it is one of these:

How to set up your Plusnet router | Help & Support - Plusnet

If so, you are trying to get two routers to work together. That is a bad idea.

Two routers on your network can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.

This explains some of the other drawbacks.

What is Double NAT? | Answer | NETGEAR Support

You have two options:

• Ask PlusNet how to turn off the router bit of its modem/router box and put it into modem only (bridged) mode
• Put your RAX40 into wireless access point (AP) mode.

Get the manual for your RAX40 here.

Support | NETGEAR

Feed in your model number and find the documentation for your hardware.

Please, don't just lob in random thoughts. Provide details and answer the question's you are asked.

Or ask a friend for help.

You could also check out this place:

https://www.plus.net/member-centre/login

HIi there,sorry if I wasnt clear on what ive been asking I certainly have not been working blind, and hoping for the best my knew nighthawk can be installed by neatgear genie but as I have found out its hopeless,ive done some research and other have had the same problem with the app,so to cut a long story short it is possible to install the router via routerlogin.com or routerlogin,net but the settings are to me complex,in answer to one of your statements I have to connect the nighthawk router to my plusnet router to gain access to routerlogin,com and have managed to connect to the router using erthernet,but my goal is to do away with the plusnet and use the nighthawk as the nighthawk has wireless access  sorry,its just the configuration thats beating me.

---

whizz wrote:

...my goal is to do away with the plusnet and use the nighthawk as the nighthawk has wireless access 

 

---

This is not possible.

With a DSL Internet service, you need a modem between the RAX40 and your telephone line. The plusnet, whatever model it is, is the modem.

If you just want the RAX40 for wifi, put your RAX40 into wireless access point (AP) mode.

I have said this several times already. I'm sorry but I can't think of any other way to say it.

By all means, keep asking the same questions over and over again. Unfortunately, this will not change the answers you get.

Hi

Did you ever get this sorted? 

I've just got one the same router and having the same problems as you it seems. I'm also with Plusnet on Fibre to the premises. Just can not get this router to work. Netgear has even just told me that it's broken and to send it back!

By doing a factory reset I have been able to properly log into the major settings instead of the routergenie setup. But just can not connect it to the internet.

If you have the answers I'd love to know.

---

RWiltshire wrote:

I'm also with Plusnet on Fibre to the premises.

 

---

How does the Internet reach you?

What box does PlusNet provide?

An Optical Network Terminator (ONT)?

---

RWiltshire wrote:

By doing a factory reset I have been able to properly log into the major settings instead of the routergenie setup.

 

---

I don't know  what that means. You got in with the browser graphical user interface (GUI)?

Do you have the settings that you need to connect? Username and password? (If needed.) And any other tweaks to the configuration?

PlusNet should be able to provide that detail. For example, they say you should use PPPoE. Anything else?

---

RWiltshire wrote:

I have fibre optic cable to the premises. So the fibre cable terminates at the BT modem.

---

Not so much a modem as an ONT.

I assume that you can plug your laptop into that and get instant Internet access.

---

RWiltshire wrote:
Router genie insists there is no internet. Despite all green lights on the AX4 saying otherwise and the Modem showing a connection to the router via it's lights too.

Unfortunately, "genie" could mean several things.

You didn't answer my question as to how you are getting into the thing.

The GUI is the best option. From this I gather that this is what you are using.

---

RWiltshire wrote:
On the laptop I have the Nighthawk settings page open. This not the auto setup wizard that just loops continually round as it trys to find a connection.

If it is the setup wizard that loops, don't use it.

That is set up to recognise many common internet services. The key word there is "common". You are using a newfangled thing that Netgear probably hasnlt seen before.

---

RWiltshire wrote:
I can manually enter details. Trouble is what does it want, where? I have "accountname@plusdsl2.net" and a password.
The settings required are "internet service provider" set to PPPoE, "login", "password" & "service name (if required)".
"Internet IP Address" set to dynamically get.
And a router Mac address currently default.

---

That all looks about right.

As you have been experimenting for some time, it might be worth doing a factory reset and starting again from scratch.

But there may be some subtle tweak in the settings that you also have to get right.

The best people to advise there are Plusnet and BT.

This tells me that you may need to change a few things:

How to connect your broadband | Help & Support - Plusnet

Thankyou very much for the reply,phoned netgear helpline,and got someone on the phone I could not understand  this person could hardly talk english plus I got cut of,but ive got a case number the place is closed untill moday I think so will try again.the instruction you have given me I will look into thankyou its not like I like to be a pest but ive tryed this netgear genie I can connect to my nighthawk using an erthernet cable from nighthawk to plusnet router because that is what the leaflet says I have to do then to connect wirlessly I have to connect a cable to my computor then log into routerlogin.com where I can set all settings I cannot log into routerlogin.com so I tryed routerlogin .net still cant log in SO I have been trying,will have a look at what has been advised by you im sure I metioned in some post,my goal mis to get rid of plusnet router and setup nighthawk wirelessly.

Hi my friend,I phoned netgear helpline got some woman who could hardly speak english but what I made out was she told me my device was faulty and to send it back,she was talking rubbish the routers light are  all on she as far as I could make out not forgetting her very poor english told me to connect the wan cable into the phone socket and hey presto it will light up like a christmas tree how the heck are you going to get online without all the settings put in place is beyond me to be honest you should manage to connect to your internet using your erthernet cable running to your plusnet router but the minute you disconnect you erthernet cable and try and connect wirelessly you will be a pensioner,I will not give up as im like a dog with a bone if I manage I will message you my friend/

Something tells me that you need to step back and start following the setup instructions slowly and carefully.

If you visit the support pages:

Support | NETGEAR

you can feed in your model number and find the documentation for your hardware.

Look for the model number on the label on the device.

Your punctuation-free, stream-of-consciousness rant isn't going to get us very far. These things are not that difficult to configure.

The Quick Start guide tries to get you to use an app on a mobile phone. There is even a video on this on the support pages (see above).

That is the "simple" approach,  but it is rarely the best.

The manual may look long, but you can ignore most of it.

Hi 

I not only have been back through the manual but also has Netgear on the phone going through it. They were not able to sort it. 

The app only goes round in circles. It gets as far as connecting the to the wireless network and no further.

Connecting the laptop via ethernet I can then log in to the router directly. But the router just doesn't seem to recognise it is connected to the modem. The exact same test in the app is available within the router interface anyway. Tried three different cables just to be sure. And all of those work with the old router anyway.

Hi there,

Netgear reckon my router is broken. Not so sure myself.

I did a factory reset of the router using a pin at the back. Then by using 192.168.1.1 and the default admin & password you should be able to log in. 

I'll try and contact Plusnet tomorrow and see what they say but it does look like it may have to be returned and I'll try something else. But it was recommended by the resellers staff over the phone. I can only hope they knew what they were talking about!