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Forum Discussion
Nighthawk AX4 RAX35
Does this router require a modem?
RWiltshire wrote:
I'm also with Plusnet on Fibre to the premises.
How does the Internet reach you?
What box does PlusNet provide?
An Optical Network Terminator (ONT)?
RWiltshire wrote:
By doing a factory reset I have been able to properly log into the major settings instead of the routergenie setup.
I don't know what that means. You got in with the browser graphical user interface (GUI)?
Do you have the settings that you need to connect? Username and password? (If needed.) And any other tweaks to the configuration?
PlusNet should be able to provide that detail. For example, they say you should use PPPoE. Anything else?
Hi
Thanks for the reply.
I have fibre optic cable to the premises. So the fibre cable terminates at the BT modem. From there an ethernet cable runs into the AX4 router. And then an ethernet cable to my laptop. Wireless connection works if I want to. But it's getting the internet connection to work is the difficulty.
Router genie insists there is no internet. Despite all green lights on the AX4 saying otherwise and the Modem showing a connection to the router via it's lights too.
On the laptop I have the Nighthawk settings page open. This not the auto setup wizard that just loops continually round as it trys to find a connection.
I can manually enter details. Trouble is what does it want, where? I have "accountname@plusdsl2.net" and a password.
The settings required are "internet service provider" set to PPPoE, "login", "password" & "service name (if required)".
"Internet IP Address" set to dynamically get.
And a router Mac address currently default.
That's it.
Thanks for the reply.
I have fibre optic cable to the premises. So the fibre cable terminates at the BT modem. From there an ethernet cable runs into the AX4 router. And then an ethernet cable to my laptop. Wireless connection works if I want to. But it's getting the internet connection to work is the difficulty.
Router genie insists there is no internet. Despite all green lights on the AX4 saying otherwise and the Modem showing a connection to the router via it's lights too.
On the laptop I have the Nighthawk settings page open. This not the auto setup wizard that just loops continually round as it trys to find a connection.
I can manually enter details. Trouble is what does it want, where? I have "accountname@plusdsl2.net" and a password.
The settings required are "internet service provider" set to PPPoE, "login", "password" & "service name (if required)".
"Internet IP Address" set to dynamically get.
And a router Mac address currently default.
That's it.
RWiltshire wrote:
I have fibre optic cable to the premises. So the fibre cable terminates at the BT modem.Not so much a modem as an ONT.
I assume that you can plug your laptop into that and get instant Internet access.
RWiltshire wrote:
Router genie insists there is no internet. Despite all green lights on the AX4 saying otherwise and the Modem showing a connection to the router via it's lights too.Unfortunately, "genie" could mean several things.
You didn't answer my question as to how you are getting into the thing.
The GUI is the best option. From this I gather that this is what you are using.
RWiltshire wrote:
On the laptop I have the Nighthawk settings page open. This not the auto setup wizard that just loops continually round as it trys to find a connection.If it is the setup wizard that loops, don't use it.
That is set up to recognise many common internet services. The key word there is "common". You are using a newfangled thing that Netgear probably hasnlt seen before.
RWiltshire wrote:
I can manually enter details. Trouble is what does it want, where? I have "accountname@plusdsl2.net" and a password.
The settings required are "internet service provider" set to PPPoE, "login", "password" & "service name (if required)".
"Internet IP Address" set to dynamically get.
And a router Mac address currently default.That all looks about right.
As you have been experimenting for some time, it might be worth doing a factory reset and starting again from scratch.
But there may be some subtle tweak in the settings that you also have to get right.
The best people to advise there are Plusnet and BT.
This tells me that you may need to change a few things:
How to connect your broadband | Help & Support - Plusnet
Thankyou very much for the reply,phoned netgear helpline,and got someone on the phone I could not understand this person could hardly talk english plus I got cut of,but ive got a case number the place is closed untill moday I think so will try again.the instruction you have given me I will look into thankyou its not like I like to be a pest but ive tryed this netgear genie I can connect to my nighthawk using an erthernet cable from nighthawk to plusnet router because that is what the leaflet says I have to do then to connect wirlessly I have to connect a cable to my computor then log into routerlogin.com where I can set all settings I cannot log into routerlogin.com so I tryed routerlogin .net still cant log in SO I have been trying,will have a look at what has been advised by you im sure I metioned in some post,my goal mis to get rid of plusnet router and setup nighthawk wirelessly.
