NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
patrickbedgood
Apr 08, 2020Apprentice
NightHawk Ax4 WiFi 6 Router Question
I am having trouble connecting my Surface laptop and desktop PC to the 5GHz wireless band on my router. My iphone 11 connects just fine with incredible speeds. My laptop and desktop both connect with...
michaelkenward
Apr 09, 2020Guru - Experienced User
patrickbedgood wrote:
My iphone 11 connects just fine with incredible speeds. My laptop and desktop both connect with no internet but I am able to connect both to the 2.4GHz band just fine.
Sort of suggests that the problem lies with the laptop and desktop. The wifi is doing what it is supposed to do.
If these are Windows machines, start there. Give the Internet troubleshooter a shot.
Maybe you need to tell Windows that you are on a "private network".
- Network and Internet settings
- Network Status
- Change Connection Properties
- Network Profile
- Private
I am told that this is rubbish on my part, I can only say that it worked for me and has bailed out other people. But what do we know?
patrickbedgood
May 29, 2020Apprentice
Yes i am also using private network from my Surface laptop. I did find out that Microsoft Surface devices including Surface laptops do have known issues with their MARVELL wireless driver builds. There have been times where I uninstalled the latest driver package, rebooted the surface, then the internet started working. It is sporadic, there are times when I am connected and working just fine and the connection just drops. I prefer to use the 5GHz wireless channel on my laptops and ipads/Apple TV if possible. Both of my boys have PS4 systems that tear up the 2.4GHZ wireless band. Firmware is 1.0.3.64_1.0.0.13 Is there a newer firmware release for the RAX40 since we are half way through 2020?