NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Nighthawk AX5 AX4200 WiFi Router (RAX43v2) will not maintain internet connection
I just purchased the router to replace the original 7800 for parental control features. Installation was straightforward and quick. No issues, and the new router worked just fine for about an hour th...
Take it back then. Try something else then.
This is a brand new unit out of the box today.
Firmware V1.1.3.18
MTE Modem
Model # E31N2V1
LAN cable is a new one supplied with router Version 1.1.3.18
The Internet light goes completely out
If the LED is turning OFF or going out, means the RAX router is no longer getting any signal from the ISP modem. I'd have the ISP check the modem to see when this happens, look at the logs there.