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Forum Discussion
NIGHTHAWK AX8 AX6000 MODEM ROUTER- NOT ABLE TO GET SIGNAL FROM Xfinity/ COMCAST. [Stolen??]
Good afternoon everyone, I am trying to see if I can find out why my modem router is not working. I got this modem/router from eBay to replace what I am renting from Xfinity/Comcast. I figured I s...
Why did the tech say the modem may be stolen? Was he not able to get it connected and associated with there network?
Was a factory reset performed on the CAX80 prior to installation?
The Mac address should be the same on the sticker on the unit, whats on the web page and whats on the box. If these are different then something maybe a miss from the seller on ebay.
Anything having to do with MAC addresses and such needs to be handled at NG support. Forums wont be of any help here.
Yes he could not get it to connect and yes a factory reset was performed.
How can i view the MAc Adress on the webpage?
I only think Mac address becuase of the SSID being diffrent than on the sticker. I called Netgear support who also said that the Mac adress can not be changed.
I'd send the unit back to the seller. You can check the MAC address on the Modems web page however doing this on the CAX80 is problematic as the CAX80 auto reboots every 1 minute after it's come to ready if there is no good signal on the coax line. So you might be able to log in long enough to see the mac address on the modems web page at 192.168.1.1 before it reboots. Crazy I know.
Im going to see if i can return..
But would love for this to work.
I took some screen shots
doesnt look like the SN or CM Mac addy match.
I also dont have the CM certificate??
