Nighthawk AX8 AX6600 Rax70 - Hardware Replacement Request

I want to request a hardware replacement of Nighthawk AX8 AX6600 Rax70 through MyNETGEAR but for some reasons, it gives me an error as "Something went wrong. Please try again." and I haven't been able to send the request(tried 2 days). Is there anyway I can send the request?

The warranty is still good( almost 250 days remaining).

Tech Support - Expired

Actually, the reason I want to replace the router is as following so if anyone can advise me what I can try before the replacement request, I'm happy to try it.

Symptom:

- Internet connection through WiFi became inconsistent all of sudden while the internet status on the router/modem says good.

- I can access to local network devices(wired) from WiFi devices even when I can't use the internet.

- All wired devices work fine (I can use internet from wired devices while I can't from WiFi devices ).

- No network settings have been changed prior to this symptom.

- # of devices connected to the router 20 to 30.

- It's been like this for more than a week.

- Internet: Spectrum IPv4/IPv6

- Modem: CM700

Thank you

plemans
Apr 21, 2022
A_GearNetUser wrote:

I thank you for your help and I'm not trying to attack you at all but things are so confusing. As far as I know, a fine router should work with DNS provided by ISP so it's not like I try not to solve the problem. If using a public DNS is what I'm required to use when using a router(any routers in general), I would use it though but I don't think so. ----If ISP servers were amazing and never had issues, I wouldn't recommend trying a different dns. but there's many times the ISP dns servers don't work and a public one will. I'm not saying thats the cases for you but its worth trying. Try changing the IPv4 address. And if you use IPV6, change that one as well. See what happens. Worst case you go back to the ISP's. Best cases it works and actually performs better.

Like I said, my original question was if there is anyway I can use the hardware replacement warranty as MyNetgear website gives me an error when submitting the request but did you mean I had to process the hardware replacement request under 1 year warranty within 90 days of free tech support period? or I have to pay for the extra tech support to process the 1 year warranty? hmmm...----You're caught in a catch-22 of netgear support. (we're not a fan of it either). What that is is that you only have 90 days of free support. But a 1 year warranty. And between that 90-365 days, its on the user to prove its a hardware failure and not a settings issue. usually when you call and if the router turns on and has a signal, its considered working and for further diagnostics, you have to pay the support charge. If it turns out that after paying the charge and proving its a hardware issue, they'll refund you (ask up front). But if during the process of support, it works fine, then it costs you the money.

So its worth it on your side to do some trouble shooting. That includes trying different dns servers. Trying different firmwares. Trying different changes like ssid/passwords/channels. Or you can gamble and call support.

Thank you

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Nighthawk AX8 AX6600 Rax70 - Hardware Replacement Request

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