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ionb's avatar
ionb
Follower
Dec 27, 2020

Nighthawk ax8 reboot loop after firmware update

I updated firmware yesterday, after that the router went into a reboot loop. After power on, orange power led is lit (it does not blink) for about 40-50sec, then also white wifi led lights up and after 10-15sec the router reboots. I have tried the numerous solutions suggested on the forum:

- Connecting to the router through browser or app doesn't work.

- Trying to reset router with reset button doesn't do anything (holding 7sec, 10sec, 30sec etc).

- 30-30-30 reset does not work

- none of the other suggested combinations of holding reset button and power off/power on don't work either

- Uploading new firmware through tftp does not work since router doesn't stay on long enough for transfer to finish

Nothing seems to work.

There doesn't seem to be any support number that I can call either since my 90 day support is over.

This is quite dissapointing for a router that cost me nearly 400eur :(.

 

Can netgear support please explain how to fix this issue?

 

 

3 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Dec 31, 2020

    Hello ionb, 

     

    I'd like for our support team to reach out to you for further assistance. May you send me a private message with the following info.

     

    Email:

    Phone:

    Preferred Contact Time: (including time zone)

    Serial Number:

     

    Thanks,

    Christian 

    • pjstone's avatar
      pjstone
      Aspirant
      Jan 10, 2021
      i also have the same issue.
      Christian_R wrote:

      Hello ionb, 

       

      I'd like for our support team to reach out to you for further assistance. May you send me a private message with the following info.

       

      Email:

      Phone:

      Preferred Contact Time: (including time zone)

      Serial Number:

       

      Thanks,

      Christian 

       

      • pjstone's avatar
        pjstone
        Aspirant
        Jan 11, 2021

        i haved the same error with mine. i have sent 2 private messages.

        pjstone wrote:
        i also have the same issue.
        Christian_R wrote:

        Hello ionb, 

         

        I'd like for our support team to reach out to you for further assistance. May you send me a private message with the following info.

         

        Email:

        Phone:

        Preferred Contact Time: (including time zone)

        Serial Number:

         

        Thanks,

        Christian 

         

        pjstone wrote:
        i also have the same issue.
        Christian_R wrote:

        Hello ionb, 

         

        I'd like for our support team to reach out to you for further assistance. May you send me a private message with the following info.

         

        Email:

        Phone:

        Preferred Contact Time: (including time zone)

        Serial Number:

         

        Thanks,

        Christian