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Forum Discussion
NightHawk AX8 won't detect cables
Hello All,
I just purchased a brand new NightHawk AX8 router and during setup, it continues to tell me it cannot detect cables when I plug the ethernet cable into the route from my modem. So I ...
cas434 wrote:
....it continues to tell me it cannot detect cables when I plug the ethernet cable into the route from my modem.
Where do you see this message?
What are you using the setup the router?
It might also help if you told people what the modem is in front of this router. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
cas434 wrote:
So I took the exact same cable and plugged it into my old router and it connects to the internet just fine.
This suggests that you are just swapping out one router for another. That's not the way to do this.
As this is a router, there is probably a modem sitting in front of it. You need to get it to forget its misspent past with the old router. That means rebooting the network.
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn it on modem. Wait 2 minutes.
- Turn on router and wait 2 minutes.
- Turn on computers.
I apologize for the delay. I am getting that message from the Nighthawk setup app. I did, in fact, unplug and remove the modem battery for a significant amount of time to try and reset it.
The modem is a Socket fiber modem that is hardwired into my home. I only have the ability to unplug it from the power source and remove the backup battery. There is a single Ethernet connection that you plug the chosen router into.
Hello cas434,
Have you gotten a chance to try setting up the unit using a laptop/computer?
~Christian
- No. The material that came with the router only said the Nighthawk app was used for setup. It does not explain the setup process for a laptop.
