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Forum Discussion

cas434's avatar
cas434
Aspirant
Apr 17, 2019

NightHawk AX8 won't detect cables

Hello All,   I just purchased a brand new NightHawk AX8 router and during setup, it continues to tell me it cannot detect cables when I plug the ethernet cable into the route from my modem. So I ...
cas434's avatar
cas434
Aspirant
May 02, 2019

I apologize for the delay. I am getting that message from the Nighthawk setup app. I did, in fact, unplug and remove the modem battery for a significant amount of time to try and reset it.

 

The modem is a Socket fiber modem that is hardwired into my home. I only have the ability to unplug it from the power source and remove the backup battery. There is a single Ethernet connection that you plug the chosen router into.  

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
May 03, 2019

Hello cas434, 

 

Have you gotten a chance to try setting up the unit using a laptop/computer? 

 

~Christian 

  • cas434's avatar
    cas434
    Aspirant
    May 15, 2019
    No. The material that came with the router only said the Nighthawk app was used for setup. It does not explain the setup process for a laptop.