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Forum Discussion
NightHawk AX8 won't detect cables
Hello All,
I just purchased a brand new NightHawk AX8 router and during setup, it continues to tell me it cannot detect cables when I plug the ethernet cable into the route from my modem. So I ...
I am seriously thinking my router internet port is defective and am going to return it. Using a laptop to try and set it up resulted in the same thing. It said there was nothing connected to the internet port on the router again.
Hello cas434 - I'd like to see if we can get support to reach out to you. If you'd like to be contacted by support, please send me a message with your contact info.
~Christian
I am currently waiting for support to call me but I did some troubleshooting in the mean time.
I bridged the internet port and a LAN port by plugging an ethernet cord between them and the internet port began blinking amber so the port itself is not defective from the looks of it. There is just something going on between my modem and the AX8.
I am at a lost since I can leave the modem disconnected from battery backup and power for 20 minutes and then plug it in to the AX8 and it won't detect the cable. But I can immediately plug the modem back into my old router and it will immediately reconnect to the internet.
- I have the same problem. My old router works with the verizon fiber modem, but the ax8 does not...
Did you resolve your issue?
mza8202 wrote:
I have the same problem. My old router works with the verizon fiber modem, but the ax8 does not...What is that modem?
mza8202 wrote:
Did you resolve your issue?Seems not. Do you see a "Solved" tag. Unfortunately, people have a habit of throwing questions in and then vanishing.
Have you tried the various suggestions already made in this discussion?
