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Forum Discussion

deltavee's avatar
deltavee
Aspirant
Sep 10, 2020

Nighthawk doesn't set up

My new RAX50 router won't set up. Using my iPhone Nighthawk app, I followed the directions but the steps won't progress past "router not found" even though my iPhone shows that it's connected to the ...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Sep 17, 2020

Hello deltavee,

 

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

 

http://www.netgear.com/support/contact.aspx

 

Christian 

  • brucecy92's avatar
    brucecy92
    Aspirant
    Sep 22, 2020

    Thanks for sharing

  • deltavee's avatar
    deltavee
    Aspirant
    Sep 22, 2020

    I tried contacting Netgear on that link numerous times, but the site wouldn't allow me in. When I returned the router to Bestbuy for a refund and explained the problem, Bestbuy personnel told me they have numerous customer complaints about Nighthawk and poor to non-existent Netgear customer service.