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Forum Discussion
Nighthawk MS60 Satellite intermittent connection (Blue/Red light)
I'm running 2 satellites - 1 in the house and 1 in my garden lodge. When I installed this system, it connected well and all was good. At some point this stoppped being the case, and despite movin...
Hello adampbowley,
If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.
https://www.netgear.com/support/contact.aspx
Christian
Unfortunately, I bought this in September. As I said it seemed to work for a while, but now can't get a consistent connection.
Just want to know if it's the distance or how if I can get it to connect 1 minute, is there a way to make it stay connected.
See my similar problem from another topic's post:
So far they works OK without disconnecting from the router, if I connect both Satellites to the routers.
Thanks for this, I thought you had solved all of my problems, alas it was short-lived.
So I followed the instructions for the double-NAT issue and got it all up and running nicely, good connectivity to both satellites. Then a little while after I started to notice a couple of odd connection issues on devices, then saw that my furthest Sat had lost connection altogether.
Weirdly, I seem to get a Blue light on the furthest Sat, but it's not connected nor does it appear on the network map...
Can you advise anything else? Could it be interference from neighbours or anything like that?
Soooo frustrating....
For about a week now, I really figure out what the problem was, as from my post my Satellites disconnect from the router about the same time every day.
1. I work with my laptop downstair all day, next to a Sat. In the evening, I brought my laptop upstair, where the router located. Depending on when I turn on my laptop, it looks like it tries to connect to the router. During this transition, it kills the Satellites. For the last two night, I did not try to fix (reboot/reset/sync) but to leave them alone. They reconnect after an hour or so.
2. Also my cellphone (if I use WIFI), drops my call if I move a lot around the house.
Earlier, I worked with Support:
1. Change the 2.4/5G channels to see they could interfered with others from neighbor.
2. Turn off AX feature of the router (!!!); this would let all of my connections connect to 2.4 Ghz... Bad idea.
I'm going to get a different mesh and return this one.
HTH