NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk RAX120 - Fast Wireless Download Speed, Slow Wired
My ISP is Comcast/Xfinity with a 1-Gig subscription. When I hardwire my desktop directly to the Arris SB8200 modem, my download speed is approx. 940 Mbps. When I wire the desktop to the router and wi...
Is there some way to edit my posts? It would be useful to clarify what I wrote previously as wel as fix some spelling errors.
When I attempted to factory reset the modem, I did hold the reset button down until the all the lights went out on the router except one. This took about 8 to 10 seconds. The tech on the phone indicated I would need to name the 2.4GHz and 5.0GHz networks again as well as choose my password again, none of which reset after the reset. I'll probably just ask the escalation tech to help me through this when he/she calls.
I have not speed tested another hardwired device. Unfortunately, I do not have another device to hardwire (my laptop is a Surface Pro 6 with no ethernet port). We do know this hardwired desktop supports at least 940 Mbps download, as this is the speed when it is hardwired directly to the modem.
I'm not using link aggregation.
A couple things you can try.
1. When resetting, you can try going through the advanced----administration---backup settings. you can use this to erase and revert back to factory as well. Try this method.
2. Also, try reinstalling the firmware. if it didn't install properly/correctly, resetting only removes settings, it doesn't overwrite the firmware. Actually reinstalling can help with this.
3. Send Christian_R a PM. There's an actual beta firmmware for the RAX120. Maybe that firmware will help your issue. Plus it'd keep you in the loop for other RAX120 firmwares.
Bionanoscience, I am curious: have you been able to successfully troubleshoot the problem of “Fast Wireless Download Speed, Slow Wired” on your RAX120? If not, reporting what actions you have tested to-date can also be of benefit to this forum community.
Thank you.
I spoke with a lead support tech about 48 hours ago, who was able to log-in to my computer remotely and test the router. He was able to confirm the problem but unable to resolve it, so he collected a bunch of data and indicated he would escalate this to the engineers. He also indicated he'd be back in touch. At this time, I haven't heard back. I asked for an ETA, but he was not able to provide one.
For some reason, the router operates at the expected high speed when a speed test is performed through IPv6, but it tests slow through IPv4. Given apparently most things on the internet are still IPv4, for all practical purposes, it sounds like my router will run at the slower speed until they find a resolution. This is my understanding currently, which is subject to revision once I hear back from tech support. I'll keep you posted.
It will take a while to hear back but don't worry, you can contact them via your support page to see what the situation is.
Ive had recent contact with L2 and found them to be great and very understanding and helpful. They really do appreciate help solving issues where an end user is willing to help to with an issue that needs addressing.
