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Forum Discussion
Solved
Nighthawk RAX30 log/email notification bug
I've looked everywhere and can't for the life of me work out where to submit a bug report to Netgear. They don't seem to be interested in allowing customer report bugs. Anyway... I would like to ...
Thanks for the tips but I couldn't follow your exact steps as the web page was different and didn't offer the same options. But I got onto "Chat" with an agent any way. All I wanted to do was report a bug as a concerned Customer of their product. Apparently my registered product only had 90 days of technical support and that has long expired. They offered to extend my support (at a cost I presume) so they could "assist" me. They closed the chat before I had a chance to respond within a few minutes. I give up with Netgear's useless support and reporting a problem.
Ever since turning off Email notifications the router has now been rock solid for 9 days. Prior to "testing" email notifications out, it was rock solid for approx 7 months. Definitely a problem in their firmware, but I can't be ar$ed chasing it up any further. My problem is fixed. Just don't use Email notifications on RAX30 routers.
Paul_0 wrote:
If anyone else has email notifications enabled when log is full and have to reboot their router daily, it may just be the email notifications causing your problems too. Netgear, please fix.
It would be good to have that third party confirmation.
You could also try the previous firmware to see if that got hit too.
Another test would be the painful process of resetting and reconfiguring the router.
Netgear would need all those things checked to confirm that it is a bug and not some one-off configuration thing at your end.
Another variable to check would be the logging process and what you include. For example, if it fills with "Known DoS attacks and Port Scans", that is often full of false positives that you can safely ignore.
I assume that you have it set to send "When log is full". Have you tried "Hourly"?
Then there is the E-mail configuration. Gmail and Outlook, widely used SMTP servers, have been messing around with their settings. I gave up on GMail in favour of Outlook. Both have free options.
I wouldn't be surprised if both made it impossible for Netgear's routers to get through their defences before too long.