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Forum Discussion
Solved
Nighthawk RAX30 log/email notification bug
I've looked everywhere and can't for the life of me work out where to submit a bug report to Netgear. They don't seem to be interested in allowing customer report bugs. Anyway... I would like to ...
Thanks for the tips but I couldn't follow your exact steps as the web page was different and didn't offer the same options. But I got onto "Chat" with an agent any way. All I wanted to do was report a bug as a concerned Customer of their product. Apparently my registered product only had 90 days of technical support and that has long expired. They offered to extend my support (at a cost I presume) so they could "assist" me. They closed the chat before I had a chance to respond within a few minutes. I give up with Netgear's useless support and reporting a problem.
Ever since turning off Email notifications the router has now been rock solid for 9 days. Prior to "testing" email notifications out, it was rock solid for approx 7 months. Definitely a problem in their firmware, but I can't be ar$ed chasing it up any further. My problem is fixed. Just don't use Email notifications on RAX30 routers.
Thanks for the tips but I couldn't follow your exact steps as the web page was different and didn't offer the same options. But I got onto "Chat" with an agent any way. All I wanted to do was report a bug as a concerned Customer of their product. Apparently my registered product only had 90 days of technical support and that has long expired. They offered to extend my support (at a cost I presume) so they could "assist" me. They closed the chat before I had a chance to respond within a few minutes. I give up with Netgear's useless support and reporting a problem.
Ever since turning off Email notifications the router has now been rock solid for 9 days. Prior to "testing" email notifications out, it was rock solid for approx 7 months. Definitely a problem in their firmware, but I can't be ar$ed chasing it up any further. My problem is fixed. Just don't use Email notifications on RAX30 routers.
Paul_0 wrote:
Definitely a problem in their firmware, but I can't be ar$ed chasing it up any further. My problem is fixed. Just don't use Email notifications on RAX30 routers.
Makes sense. Pointless faffing around with something as peripheral as this feature.
One question though, which email service were you using to send messages?
I have found that some work better than others. Some just don't work.
Another finding that sort of confirms your firmware suspicion is that I have tried email logs on a handful of devices. These routers don't all behave in the same way. Some are fine with GMail, others bomb out.