NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
FootlessWheat2
Jun 06, 2021Follower
Nighthawk RAX35v2
Hello everyone,
So yesterday, we had some issues with one of the kids, I opened the nighthawk app and setup my son with all of their devices under a profile so i could paude all of his devices internet connection. I didn't know which xbox was his and which one was my daughters. So i just put them both in there like an idiot. Then i went into my son's profile and deleted the xbox that wasn't his, since there was no other way i could find to do that. I did reassign it to "home" and tapped save but that never took.
Now my daughters xbox can't communicate with the router. I have power cycled modem, router, and xbox. Still doesn't work. The xbox will even show up now as a different IP Address than it did before. Still no dice. Anything i can do outside of factory resetting the router?
1 Reply
Sort By
- Christian_RNETGEAR Employee Retired
Hello FootlessWheat2,
If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.
https://www.netgear.com/support/contact.aspx
Christian