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Forum Discussion
Nighthawk RAX40
I am so frustrated I don't even know what to do. I purchased this router in January hoping to improve the wifi in my home from the momdem/router combo my ISP was leasing me. I had previously trusted ...
Hello,
I also have many issues with my RAX40 using Firmware Version V1.0.3.64_1.0.1 here in France
- 5G wifi not working after some time
- some devices can't connect >>> reboot fixes
- hangs of whole RAX40
- reset to factory defaults w/o any action
I joined support who asked for monney and I payed for NOTHING!
This product too young is full of bugs.
ronald_fr wrote:Hello,
I also have many issues with my RAX40 using Firmware Version V1.0.3.64_1.0.1 here in France
- 5G wifi not working after some time
- some devices can't connect >>> reboot fixes
- hangs of whole RAX40
- reset to factory defaults w/o any action
I joined support who asked for monney and I payed for NOTHING!
This product too young is full of bugs.
A. Don't jump on someone elses thread. If you want help, start your own thread.
B. "joined support" How? if you googled support, its scam/con sites you get. You have to click "mynetgear" at the top. Register an account and then the device. Support is only free for the first 90 days from purchase.
Ok understood.
FYI about support : I joined Netgear Support by phone. As my registered RAX40 is older than 90 days (Oct 2019) I had to pay to obtain support ... I paid and no fix and no real help.
Best regards
Ronald
Yes. All of these happening for me as well. The router is updated to the latest available firmware. Every WiFi device in my home disconnects at random and the router needs to be fully power cycled every day or two after completely locking up and dropping WiFi completely.
90 days of support is a joke.
We need someone from Netgear here. I thought mine was just defective until I came here and saw other people with the exact same issues. We need a firmware update that FIXES this. Or a refund. Or both, maybe a partial refund for not receivn the service that we paid for. Something.
Awesome, you berate someone that was looking for help but didn't understand your stupid forum rules then describe how support works (which they paid for) and then you offer no constructive advice… Oh, wait, you can't because the product is rubbish.