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Forum Discussion
Takeda
Jul 31, 2020Aspirant
Nighthawk RAX45 Doesn't connect to internet
I'm trying to install a Nighthawk RAX45 router. It appears to connect to the internet, but Firefox can't find any websites, and Outlook doesn't connect. Same symptoms with Lenovo P1, and W540, runnin...
- Aug 01, 2020
What modem/gateway is it connected to?
Firmware on the router?
Takeda
Aug 01, 2020Aspirant
Thank you for your reply! It's connected to a Spectrum modem. I just got it working by updating the firmware, with an ethernet connection.
michaelkenward
Aug 01, 2020Guru - Experienced User
Glad you got it to work, but if you hit further problems then this both will not get you very far:
Takeda wrote:
It's connected to a Spectrum modem.
There are lots of "spectrum" modem out there. For further help, tell people the make and model number.
I suspect that plemans was trying to determine if your "modem" is really a modem/router. That could explain the symptoms you saw. They may come back again. Be prepared.
- TakedaAug 01, 2020Aspirant
Thank you! It is a modem/router, but because I'm using a router, Spectrum disabled the router in the modem/router. It worked fine for many years with a Netgear router, until the router failed, and I just bought the Nighthawk Rax45.
- michaelkenwardAug 01, 2020Guru - Experienced User
Takeda wrote:
Spectrum disabled the router in the modem/router.
Always worrying. Having to rely on someone else to configure your devices. Especially an ISP.