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Forum Discussion
Nighthawk RAX45 randomly disconnects devices on wifi
Ever since I purchased the Nighthawk RAX45 I've had issues. Every so often the router will decide that one of my devices does not need internet that day. I check my Nighthawk app, no errors or me...
Had an update to firmware this week Thursday. Did the update and it has very high ping. Did powercycles after update, router and modem. Still ping from my modem to router with 80ms ping swings. Called support today and I’m out of “tech support “ so they want me to pay monthly to talk with them about it. They created the firmware not me nor is the hardware bad or anything from the ISP (didn’t charge extra for me to get the support needed.) I reverted to a previous firmware now it spikes up to 10ms ping. I’ll take that over the 80+ms ping swing. I’m pissed at this company for the tech support and software problems they create. I can’t even let tech know there’s an issue with the newest firmware. How is this legal???
Did you reset the router to factory settings after the firmware flash?
New firmware sometimes introduces changes that are not compatible with the old configuration.
So while it isn't guaranteed to fix problems a factory reset is the first thing to try if you have issues with new firmware.
You can reduce the hassle of reconfiguring all those settings by creating a backup of your settings before you reset. Then if something is still broken after the reset, and the new firmware has not fixed it, you can restore the device to its pre-reset state.
You could even try restoring the settings even if the new firmware has fixed the problems, but be prepared for the restore to also bring back your problems.
- No I didn’t do a reset pre or post install for the current firmware. Thanks for the help.