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Forum Discussion

OmarValenzuela's avatar
OmarValenzuela
Aspirant
Nov 28, 2023

Nighthawk RAX50: Problem connecting a smart device

 I have a smart device for my garage door opener. It works with wifi, so I tried to register this smart device to the wifi (I use the nighthawk RAX50 router) and is not connecting, it always times ou...
plemans's avatar
plemans
Guru
Nov 28, 2023

What band is the phone connected to when you try to set it up? 

What modem is the router connected to? 

OmarValenzuela's avatar
OmarValenzuela
Aspirant
Nov 30, 2023

The phone is also connected to the 2.4GHz band, my internet provider is Wide Open West (WOW)

  • plemans's avatar
    plemans
    Guru
    Nov 30, 2023

    But what modem/gateway is the router connected to from WOW

    • OmarValenzuela's avatar
      OmarValenzuela
      Aspirant
      Dec 01, 2023

      Its a Netgear cm1000v2

      • michaelkenward's avatar
        michaelkenward
        Guru
        Dec 01, 2023
        OmarValenzuela wrote:

        Its a Netgear cm1000v2

        Standard cable modem. No router in there to complicate things.

         

        What is this smart device? Have you asked the maker for help?

         

        Too many makers of IoT stuff don't seem to understand how the Internet works.