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Forum Discussion
Nighthawk RAX50: Problem connecting a smart device
I have a smart device for my garage door opener. It works with wifi, so I tried to register this smart device to the wifi (I use the nighthawk RAX50 router) and is not connecting, it always times ou...
The phone is also connected to the 2.4GHz band, my internet provider is Wide Open West (WOW)
But what modem/gateway is the router connected to from WOW
Its a Netgear cm1000v2
OmarValenzuela wrote:
Its a Netgear cm1000v2
Standard cable modem. No router in there to complicate things.
What is this smart device? Have you asked the maker for help?
Too many makers of IoT stuff don't seem to understand how the Internet works.
Is a smart device for garage door openers.
I have contacted the makers. We tried to connect it in different ways.
We disabled Smart Connect and connect it only to the 2.4GHz network, I was told that this device works only with WPA2 Security so I changed it to WPA2 and still didn't worked.
The only way I got it to work was connecting it to a different router, that's why I was thinking that it was the router, not that is effective or something, but maybe something that is not allowing the connection between this smart device and the router.
How many devices are currently connected? You may be reaching the limit of supported devices, that happened to me with a lot of WiFi and IoT gadgets. One way to find out if this is the problem is by trying to add a different device (like a friend's phone for instance). If it fails mysteriously to join your WiFi, that's the problem (you actually made things worse by turning 5G off and forcing all the devices to connect over 2.4GHz, increasing the number of devices 2.4GHz has to manage)
You can mitigate the problem by turning off "smart mode" which combines 2.4 and 5GHz under the same SSID, giving your 5GHz network a different name and connecting all your 5GHz-capable devices to it (computers, tablets, TV boxes, etc...) instead of the "legacy" 2.4GHz WiFi.
