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udish19's avatar
udish19
Follower
Sep 20, 2020

Nighthawk RAX75 (AX8 AX5700) doesn't show connected devices on browser

Installed today a Nighthawk AX8 AX5700 as a gateway router with

Firmware VersionV1.0.3.102_1.0.48

Model version RAX75 from Costco

but is not showing attached devices at all on the browser (192.168.1.1).

The nighthawk app is showing devices on the "Device Manager" option.

Any ideas how to fix it?

Thanks,

2 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Sep 25, 2020

    Hi udishh19,

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    http://www.netgear.com/support/contact.aspx

     

    Christian 

    • MWiseman's avatar
      MWiseman
      Aspirant
      Nov 14, 2020

      I have the same issue with the same machine (purchased in August at Costco so I've missed my window)... it has never worked but it wasn't affecting things and the iOS app did show the devices.  However, I want to setup some port forwarding, etc. and I would like to get it working.  

       

      What are my options?

       

      Product: RAX75

      Serial Number: 69D2037JA0BE5

      Country of Purchase: United States

      Purchased on: 2020-08-09

      Firmware:  V1.0.3.102_1.0.48