NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
AndyUK
Feb 22, 2024Guide
Nighthawk RAXE300 randomly stopped working... help!
I've had my Netgear Night Hawk RAXE 300 WIFI 6E set up now for about 8 months and had zero issues. Yesterday I woke up to my Google cams saying they were offline and realised we had no internet. ...
- Feb 22, 2024michaelkenward plemans
Fixed it! Put the IPS modem back to router mode, put the RAXE300 into AP mode, back to insane speeds but noticed it was still broadcasting 2g/5g/6g separately.
Decided to put the IPS router back to modem mode, factory reset the RAXE300 then logged into the router login and smart mode was disabled along with OFDMA, enabled both of those and it worked.
I was previously getting 60mbps download when connected to the 2G (the only one it allowed me to connect to previously) doing a speed test, now I'm back to 965mbps down. It's fixed!
plemans
Feb 22, 2024Guru - Experienced User
It wouldn't be the first time and update from and ISP device broke its modem only/passthrough mode.
Have you tried leaving it in router mode with the RAXE in access point mode?
- AndyUKFeb 22, 2024Guideplemans
Ah you think this is an ISP issue with Virgin Media?
I'm unsure of what access mode is, although I'm sure it disabled features etc. surely that makes the RAXE 300 irrelevant if it's basically just a WiFi extender?- plemansFeb 22, 2024Guru - Experienced User
double nat's can sometimes cause strange issues.
And it isn't unheard of for an ISP gateway to be a bit junky.
If a reset didn't fix it and you know its (the gateway) is in passthrough mode, then I'd check the gateway for issues.
Try it in router mode and the RAXE300 in access point mode. If it works fine, it means something on the ISP gateway is causing issues (like their passthrough mode). If it still has issues, then it could be an issue of the RAXE.
its part of testing things