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Forum Discussion

alekbrooks's avatar
alekbrooks
Apprentice
Jul 30, 2021

Nighthawk RAXE500 - After latest firmware update v1.0.7.68_2.0.35

Hey Guys,   After latest up to firmware v1.0.7.68_2.0.25 the option "Access Control" is broken. It can no longer be accessed. When attempting to access this option, it takes a long time loading to ...
plemans's avatar
plemans
Guru - Experienced User
Jul 30, 2021

I tried it on mine and had the same issue in edge, chrome, and vivaldi. 

Altsai 

 

  • alekbrooks's avatar
    alekbrooks
    Apprentice
    Jul 30, 2021
    Oh brother! It's a shame this is happening, I tried again today on all most popular browsers to no avail. netgear when are you going to address this issue. This is so annoying to say the least. So much for an flag-ship device like this one.
    • plemans's avatar
      plemans
      Guru - Experienced User
      Jul 30, 2021

      The .68 firmware was just rolled out. It might take them a bit to see the issue and address it

    • Adewale's avatar
      Adewale
      Luminary
      Aug 02, 2021

      after that update, been unable to log into the router mgt interface both on a pc and in the nighthawk app

       

      this my be my last netgear purchase

      • plemans's avatar
        plemans
        Guru - Experienced User
        Aug 02, 2021

        with any flagship router, you're going to see bugs on releases. I've seen it from netgear, tp-link, asus, etc. 

        Feel free to try other manufacturers but the rollout of 6E has been a bit of a struggle for them all. 

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Aug 02, 2021

    Hello alekbrooks & Adewale, 

     

    Have you had a moment to perform a factory reset after the firmware update? Looking forward to hearing back!

     

    In the meantime I have reported this to our engineering team for further investigation.

     

    Christian 

    • alekbrooks's avatar
      alekbrooks
      Apprentice
      Aug 02, 2021
      Christian_R,
      Yes, I did the hard reset and factory reset twice to no avail at all. This issue estarted after the latest firmware update. It's also unable to block any device in the app as well. I did my homework before I came here. I have two of these devices with the same issue after the update. I'd really appreiciate your assistance here in reporting this. Feel free to contact me for more details.