NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk routers unable to connect to FiOS Internet
We use Verizon FiOS for our business Internet and have static IP addresses. Our current router is the R6700. We want to upgrade to a newer router. Short story is after trying TWO different Netge...
Razor512 The ONT on the outside of our building appears to be an Alcatel-Lucent O-821 M-E. I am 95% certain this was the original hardware installed back in the early 2010s when FiOS was first available for our location. I did a quick Google search on this model and saw some hits from dslreports about other FiOS customers getting this replaced for one reason or another, but nothing specifically said with my exact issue (or at least from what I could understand). I saw some users comment about Ethernet 1 and Ethernet 2 ports on the A-L hardware. The cable is only plugged into Ethernet 1 on our box. I don't know if this makes a difference.
So from what I understand, this specific ONT must not like newer routers?
One possibility is that the Gigabit Ethernet link is not coming up between the ONT and the router. for a test, try adding a low cost non-managed GbE in the data path.
The other possibility is that the routers don't like static addressses configured on the WAN/Internet port. In my experience, the ISP do assign the fixed IP address by DHCP anyway.