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Forum Discussion
Nighthawk routers unable to connect to FiOS Internet
We use Verizon FiOS for our business Internet and have static IP addresses. Our current router is the R6700. We want to upgrade to a newer router. Short story is after trying TWO different Netge...
Razor512 I don't get any option to release DHCP on the R6700. It just shows a popup window with the connection info and then a button that says "close" to close the window. I am 95% confident that the RAX48 also showed the same thing (I haven't plugged it back in yet since we still need Internet during work hours). The menus are cosmetically different, but the layout and options to click are the same.
All the static IP info was manually entered under Advancecd > Setup > Internet Setup. The R6700 is currently set up as a DHCP server for local traffic like wired computers and wireless devices. Same steps that have been done with the RAX45 and RAX48.
I have not yet gotten around to doing the MAC address trick. I know I did that prior to contacting Verizon. I will try it again though.
We do have a FiOS tech coming on Wednesday. I think the original plan was to replace the ethernet wire from the ONT into our location. I did suggest the theory about the ONT. They didn't seem to think that is the issue. All I know is that there is something going on that isn't allowing the devices to talk to each other.
Razor512 The issue has been resolved with a Verizon tech on-site! We were able to get internet with the Verizon router, but he troubleshooted that there was something suspicious about the connection. It had to do with the RJ45 plug on the Ethernet wire from the ONT to the router. The plug was from the original installation back in the early 2010s when FiOS was first available at our location. He cut the existing plug andmade a new one for us. We then plugged it into the RAX48 and it now has internet!
I have no clue how the R6700 still was able to detect internet if the RJ45 plug was degraded in some way. Either way, this has now been fixed!