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Forum Discussion
No 2.4 Ghz Signal - RAX120
So beginning to get to the end of my patience with this router, although it also doesn't help I've written this once and then accidently closed the page *sigh* I can no longer seem to get a 2.4G...
I had a similar issue with a XR500 That lost its 2.4 channels. After a reset they would reappear but for some strange reason as soon as I selected channel 11 I lost my 2.4 channels and I also noticed that the 2.4 when it was working was coming and going as the devices were dropping connection.
I ended up on netgears support for an hour and they run through a reset which I had done multiple times already and in the end the unit was replaced free of charge as it was deemed to be faulty.
to be fair it was a pretty straightforward exchange, I opted to send mine back to them via registered post and within two days I had a nice new router.
Thanks for that, yeah I phoned support new router on the way.
Weirdly I on the call they asked me to change the channel to 11 and disable smart connect and the signal came back up, luckily I kept them on the phone long enough that it then dropped again otherwise I'd have been phoning up again.
Tho I've paid the delivery charge to have a new one shipped out before I have to return the old one as didn't want to be without network!
Weirdly I on the call they asked me to change the channel to 11 and disable smart connect and the signal came back up, luckily I kept them on the phone long enough that it then dropped again otherwise I'd have been phoning up again.
Tho I've paid the delivery charge to have a new one shipped out before I have to return the old one as didn't want to be without network!
Touch wood once you get the new router you will be back up and running. These things happen sadly.
when my XR went belly up I took the moment to get the RAX120 but I've also got several older Apple routers if needed but I do like the RAX120, it's been very stable and has better coverage than the XR which is understandable as it's a more modern router in all ways.
I have had the RAX120 for a few days over 1 year now with no issues and now developed the same issue of a missing 2.4G signal which has broke my Hive ecosystem. Contaced support and they have said as outside warranty I would need to pay for extended support before being passed to the tech support team who would be able to help me fix the issue. She mentioned on the call that they are getting a large number of call around this issue and so I dont feel happy to spend another £100 to get a fix for a product that cost over £350 and is barely 1 year old! Sounds like this is a common issue and a known issue and IMO they should be addressing this issue with customers at no cost... come on Netgear, do the right things for your loyal customers...
Log in to mynetgear to see your warranty.
intake it you have tried a full reset using the rear pin hole method?
if it's under warranty log in to mynetgear, click contact us and RMA the unit.
Thanks and appreciate you taking the time to ask. Apologies as I meant to say yes I have tried a full reset (several times now) and the 2.4G sometimes appears briefly when just after reset but then vaishes again. Also tried a rollback of the firmware from the current version to the last version just in case that was an issue but still no good. The warranty a now about 5 days out of date which is very frustrating and although I work in IT I'm all out of ideas...
Had Netgear products for years and never had issues, but having spent this amount for something to fail after a year is not acceptable in my eyes...