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Forum Discussion

fcano42's avatar
fcano42
Guide
May 15, 2020

"No cases found" in my support portal

I've submitted 2 cases now but when I go to my.netgear.com it does not show any open cases. How do I check for my open cases?   Thanks! Frank Cano    
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
May 20, 2020

Hi fcano42, 

 

You should have received an email confirmation with the case number(s)/details. If you did not, please provide me with your email address in a private message. 

 

Christian 

  • fcano42's avatar
    fcano42
    Guide
    May 25, 2020
    Hi Christian,

    Thanks for your reply. I did receive and email when I opened the case and again when there was a response.

    But there was no link in the email to view the response and when I go to check my support it says “no cases”

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      May 28, 2020

      Hi Frank - May you send me a private message with the email address you used to open a support case. 

       

      Christian