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Forum Discussion
JoeChillers
Feb 07, 2021Aspirant
No Internet Connection after Factory Reset
About a month ago, I bought a router to hook up to my modem. I used the Nighthawk app to help hook up the router and give off internet. The router worked well at the time. Just now I had to reset my ...
- Feb 07, 2021
try factory resetting both the router and the modem.
plemans
Feb 07, 2021Guru - Experienced User
the CM8200 can only have 1 device connected.
power off the modem and the router, disconnect everything from both, even coax from the modem. Leave it off 3 minutes.
Then connect the coax back to the mode, power it on. wait 3 minutes.
then connect the router to it on port 1 and power the router on.
Don't connect anything else to the cm8200
JoeChillers
Feb 07, 2021Aspirant
After following your instructions, I tried to connect to my network, and it still gave me the same result:
No Internet, secured.
No Internet, secured.
- plemansFeb 07, 2021Guru - Experienced User
try factory resetting both the router and the modem.