NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
No internet with new modem rax200
So i upgraded my modem, contacted my ISP to activate, but my rax200 shows as No Internet Connected, even though all is connected and activated correctly. What gives? I contact netgear support. T...
Good news. Got it working. Thanks to all above posts on how to do it. Here is a quick summary of the issue and what was done to resolve:
Issue:
After activating new cable modem (Motorola MB8611) with ISP, my Netgear RAX200 router was not passing internet via wireless nor hardwire connection.
Resolution steps:
1- Power off RAX200 router
2- Activate modem with ISP (DO NOT CONNECT TO ROUTER YET)
3- Confirm modem internet connectivity via hardwire connection to pc
4- Power off modem
5- With both modem and router powered off, connect the internet output cable to the internet in-port on the router
6- Power on the modem ONLY
7- Wait about 5 mins
8- Power on router
9- Wait about 5 mins
-END This process worked.
BONUS:
For me, i upgraded my speed plan with ISP. The modem is for 2.5gbps, so I updated the router setting to activate it. In the router settings interface, I went to Internet - Selected the middle option Multi-Gig Port (2.5/1gbps). Apply - This initiated a router reboot. Then quickly connected the internet output cable to the 2.5ghz port on the opposite side of router, and after a few mins, all worked fine. My internet speed increased as desired.
Thank you everyone for your help!!!
hossmail wrote:So i upgraded my modem, contacted my ISP to activate, but my rax200 shows as No Internet Connected, even though all is connected and activated correctly. What gives?
I contact netgear support. They tell me because my router is out of warranty and that I am outside of the free 90 day support window, that I have to pay them to configure it to work with the new modem. Huh?
Can someone confirm this? I've changed out modems in the past, with various routers, and it's always been a seamless process. Now I have to PAY netgear to allow it to work with a new modem.
Is it something I can do on my end? I cannot find any articles going over this. What am I missing?
The RAX200 is strictly a router only. It does not have a modem. Will will need a modem to connect between your ISP and your new router.
How does your ISP deliver internet services? Via coax cable or fiber optic cable?
Cable internet via Xfinity. It's my own purchased modem. It's replacing a previous modem I also owned, and have been using fine for 2 years with the rax200. It's just now that I'm upgrading the modem, the rax200 will not allow for internet. Netgear says I have to pick and pay for a service plan, and then they will "fix" the issue so that it will work with the modem.
hossmail wrote:Cable internet via Xfinity. It's my own purchased modem. It's replacing a previous modem I also owned, and have been using fine for 2 years with the rax200. It's just now that I'm upgrading the modem, the rax200 will not allow for internet. Netgear says I have to pick and pay for a service plan, and then they will "fix" the issue so that it will work with the modem.
Hold off on the service plan purchase! Most likely will not be necessary.
Need to know the specific brand name and model number of the new modem. Details are important.
Have you activated the new modem through Xfinity?
Do you have a means to plug a computer direct into the output of the new modem via an Ethernet cable? For test purposes only, no router in the data stream.
I activated the new modem, but because of the rax200 not working with it, I had xfinity turn the old modem back on. That's how I'm currently accessing internet.
The new modem is a Motorola MB8611. DOCSIS 3.1 cable modem. 2.5 gig ethernet port.
I can power on the new modem, and connect ethernet cord from it to PC if needed.
hossmail wrote:I activated the new modem, but because of the rax200 not working with it, I had xfinity turn the old modem back on. That's how I'm currently accessing internet.
The new modem is a Motorola MB8611. DOCSIS 3.1 cable modem. 2.5 gig ethernet port.
I can power on the new modem, and connect ethernet cord from it to PC if needed.
OK. The general sequence is to activate your new modem. Connect your PC direct to the output Ethernet port and confirm you have the throughput capacity you are paying for from Xfinity. If your PC has a 1 Gbps Ethernet port, the most you will see incoming is around 940 Mbps. Recommend you use the Ookla test application. Also confirm the indicator LED's on the front of the modem are as expected and you can see the internet connection established. With this configuration, you should be able to test connect to some of your routine web sites.
Once that is done, power down and pull the power cord for the modem. Also power down your PC. Disconnect the Ethernet cord from the modem and power the modem back up and give it plenty of time to boot and stabilize. With your RAX 200 powered down (pull the power cord), connect the input Ethernet to the output Ethernet of your new modem. Power up your RAX 200 and give it plenty of time to boot and stabilize. The internet indicator LED should be one of the last items to illuminate.
If this sequence does not work, you may have to repeat it except you will have to do a firmware default reset on your RAX 200 prior and reconfigure from scratch. It is a pain and I do not suggest it lightly. Do you have a lot of custom configurations in your RAX 200?
Some of the internal connection details between your old modem and the RAX 200 are sticky and need to be re-established between your RAX 200 and your new modem.