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rjalex's avatar
rjalex
Aspirant
Mar 06, 2020

Not being able to register a RAX80 modem

I bought a used RAX80 from Amazon Warehouse in an "Almost new" condition.

I tried to register the device on the Netgear website with its serial number but it shows as having been registered by its former owner.

Is it possible to ask for a deletion and attribution to my userid? In case how so?

Thanks

1 Reply

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Mar 09, 2020

    Hello rjalex,

     

    Welcome to the community! Please contact our Customer Care at customer.service@netgear.com for product registration inquiries. Please provide them with your email, serial number, and proof of purchase. 

     

    Christian