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Forum Discussion
Poor support for rax200
I have experienced very poor service/response from our support team referencing case# 42079882, the support team keeps trying to close the case,even though I have a verified problem. There needs to be...
Well this issue exists in various extents on all Nighthawk routers, this is not limited to the RAX200 only. This Nighthawk AX and Nighthawk community forum is full with similar complaints. It appears that L1 and L2 support has no access to these devices, they assist based on scripts and user manuals.
I had put up a list of similar issues on the R9000 qualified with all details avalilable or required. Everything unanswered and ignored.
These issues have been going on for months on end with no resolution in sight.
Level 2 tech support is completely useless and have no idea what's going on.
Heck even the mods standard answer is update to the latest trash firmware and open a case that no one ever resolved or fixes. They won't even acknowledge there are severe issues with every model of AX router they make.
Myself I've got a useless RAX80 sitting in a closet and using a different AX router that works as advertised with no major issues. I can guarantee that I'll never purchase anything Netgear ever again and will continue to trash this abhorrent excuse of a company till my last breath.