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Forum Discussion
Poor support for rax200
I have experienced very poor service/response from our support team referencing case# 42079882, the support team keeps trying to close the case,even though I have a verified problem. There needs to be...
These issues have been going on for months on end with no resolution in sight.
Level 2 tech support is completely useless and have no idea what's going on.
Heck even the mods standard answer is update to the latest trash firmware and open a case that no one ever resolved or fixes. They won't even acknowledge there are severe issues with every model of AX router they make.
Myself I've got a useless RAX80 sitting in a closet and using a different AX router that works as advertised with no major issues. I can guarantee that I'll never purchase anything Netgear ever again and will continue to trash this abhorrent excuse of a company till my last breath.
I've done factory resets, firmware updates, channel changes and more reboots than I would have dreamed with a new router. I have closely followed all the tips in the forum and this thing is simply unusable. So I will shelve it tomorrow and go out and buy a new router. I can't keep apologizing for devices dropping and slow speeds and every other issue we have been reporting for months. I feel cheated by the whole experience
Thanks for sharing your experiences with Netgear products.
I too have had many issues with their products over the last decade. I decided to give them a listen with the RAX200 until I saw the WPA3 gap and comments read in the community.
I have a pre-1 gig router going cheap if anyone wants to buy a doorstop. The hype over WIFI 6 is just beginning, who knows when the marketing will equate with substantive products. SMH
