NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Poor Support RAX48
I was very disappointed when i called Netgear on a 6 month old Router. The first time i called in 6 plus years of owning Netgear products. All person asked was which support contract i wanted to pu...
Sadly netgear only offers free support for the first 90 days of purchases. Its on the box.
There is a 1 year warranty on new devices (longer in some regions) but thats only if the hardware fails.
Hard part is determinining if it truly is a hardware failure or a software/firmware issue. If its software/firmware, warranty doesn't cover it.
Its why people have to pay at the start for the free support. In my experience, if it does turn out to be hardware related, they refund the service contract (if you ask).