NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

GolfDude's avatar
GolfDude
Aspirant
Jul 11, 2019

Premiere membership Question

I am a premiere member paying 20 bucks a month as part of of getting the rax120 early.. but i now have a new credit card, so where do i go to update my payment option? 

4 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    Hi Golfdude - I can help with getting you some assistance on this. Please send me a message with your email address and phone number. 

     

    ~Christian 

    • Sourwine15's avatar
      Sourwine15
      Aspirant

      I have this EXACT same issue and just spent over an hour on the phone with various reps.  I was able to update my local garbage collection service credit card information online, but apparently Netgear cannot facilitage this overly complicated request.

       

      Did you ever get it squared away online?  or did they force you to give the information verbally?

      • GolfDude's avatar
        GolfDude
        Aspirant

        i had to do it over the phonme via their premiere member phone number... theres no otehr way to update your CC info for the premiere program otherwise...

  • My bank replaced my card last month after a data breach.  I find it frustrating that I have to call a support number to update my cc info. Instead I had to call the number and they submitted a trouble ticket for something that seems so easy to fix.  The guy did take my new info over the phone but I could have handled this quicker online.