NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Printer has stopped working
Hi, my PC (win 11, 15H2) can't be connected to my printer (Brother DCP-L2540DW) anymore. Both are connected to a Netgear RAX10. I can ping the router but not the printer through the router. I need so...
How would I know about the ISP's hardware?
No updating changes lately.
Restarted the printer several times, reinstalled also.
Yes, the printer shows a network connection.
Shows up on RAX10 attached devices.
I recommend contacting the printers Mfr support and help line.
Yes, the printer shows a network connection.
Shows up on RAX10 attached devices.Do you reach the printer's web page when you browse to its IP address on the PC?
Did you confirm the the PC has the network set to "Private"
How would I know about the ISP's hardware?
This would be on-premise hardware, so you'd just need to read the label on it.
But if the printer is connected to the RAX10, it's not related to the problem.
Yes, the printer shows a network connection.
Shows up on RAX10 attached devices.If the problem was the two PCs not being able to print, I would delete the printer using the Windows Control Panel and reinstall it on Windows. Using ICMP (ping) is a common diagnostic step.
When the printer claims to have a valid IP address (which matches the IP shown in Attached Devices) but does not respond when pinged, something is seriously wrong.
It might be useful to confirm that the Windows PCs are translating the IP address to the correct Ethernet hardware MAC address by looking at the ARP table
(i.e. command arp -a)
When the printer claims to have a valid IP address (which matches the IP shown in Attached Devices) but does not respond when pinged, something is seriously wrong.
Unless the PC has classified the network as public. In which case it is expected behavior.
Unless the PC has classified the network as public. In which case it is expected behavior
Windows Firewall default is to not accept ICMP requests. Since the PC can ping the router, it seems reasonable that it could also ping any device in the same IP subnet as the router.
There's a lot of information we still don't have. Private/Public network status, what internet security software is running (if any), whether the Windows Firewall is on or off.
Also, whether this is a new router installation, or whether this worked with the RAX10 at some point in the past.
FWIW, the Brother troubleshooting FAQ says that the printer might not respond to ping if it is in a sleep state. So I suggested a different way of double-checking that it is connected (boing to the printer's web page). esebm could also do something manually with the printer (navigate the menus for example), and immediately after that try the ping test again.
