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problem installing AX4 (RAX40). Cannot get to internet
Here is my setup before I touched it today. Comcast internet 300 MBS to Arris SB8200 Modem and then to R6300v2. Everything is great.
To "improve" things I did a straight swap of the R6300v2 wit...
- Same issue. After reading how many hours it took experts to figure it out, I'm sending the POS back and exchanging for a different brand. My old TPlink is working fine, just wanted something faster, not a headache. Thanks
hpw2408 wrote:
I did a hard reset (with paperclip) on both the modem and also with the router but it did not help.
A recipe to create unexpected issues... MAC reservations are not permanently stored typically, a cold reboot (as you have done before) is commonly sufficient to allow a new router.
With very few ISP, you have to request a reset for the old MAC address.
hpw2408 wrote:
One time I did a hard reset of the modem and was able to address the modem directly 192.168.100.1 through the RAX40 but could not get past this to the internet.
So the RAX40 worked as a plain IPv4 (NAT) router and works with the ISP CPE resp. the cable modem. Before a cable modem is provisioned from the ISP headend, there is a default IP address with DHCP server and captive portal in place.
michaelkenward While not as popular as the common 192.168.0.1/24 or 192.168.1.1/24, the 192.168.100.1/24 is a popular default LAN IP used by products from many vendors, including Ambit, Arris, Askey, Cisco, Motorola, Netgear, Scientific, USR, .... ZyXEL - typically cable modems, but also on other CPE like 3G/4G routers
Remains the problem what is required by your ISP to configure the RAX40 (e.g. PPPoE encapsulation, VLAN tagging, authentication, ...).
While not as popular as the common 192.168.0.1/24 or 192.168.1.1/24, the 192.168.100.1/24 is a popular default LAN IP used by products from many vendors, including Ambit, Arris, Askey, Cisco, Motorola, Netgear, Scientific, USR, .... ZyXEL - typically cable modems, but also on other CPE like 3G/4G routers
The default for the RAX40 is 192.168.1.1
I checked the manual.
My question is how come the user wants to get at a different IP address?
Why do they want to address the modem?
I sense some confusion.
I am not interesting in devising complicated theories. I am interested in finding out what is going on. In that way it is easier to suggest possible solutions.
They do not want to talk intentionally to the modem - it just happens that while certain CPEs like cable modems are not provisioned yet - that these devices have a default LAN IP, an active DHCP server, and many times a captive portal so an attempt to connect the Internet does hit the cable modem, for indicating a problem situation locally, for the time the uplink and downlinks are not established yet.
This happens when users reboot the cable modems, and it can take even longer if they decide doing a factory reset of these units.
Nothing wrong, and a nice proof the router and it's Internet/WAN Interface is working as expected - up to the CPE.
Lack of any more insight (ISP, config requirements, ...) it's difficult to assist on why the RAX40 can't be used to establish the Internet connection.
thank you for all of the responses. I hit the two hour mark on working on this so I am just sending it back.
This is about the eighth wifi router that I have installed over twenty years and never had this issue before. I addressed the modem directly (...100.1) to make sure that it was on the internet and it was and all of the status indicators on the modem were correct. So the router was seeing the modem since it would give me the modem web page.
Occasionally the browser would give me the netgear installation web page and I would proceed but then get to the part where Netgear wants to connect to the internet and it would say that it was not able to.
The router lights were all over the place. From just the power blinking red to all of the lights showing green except the internet showing amber.
I believe the comment about the MAC may be valid. I have had problems in the past with Comcast not wanting to relinquish the MAC of the modem but never of the router. When all of the status lights were green or amber on the router then a browser would say that it could not connect because of a security flaw. I ran the Windows 10 network diagnostic and it showed that it was hitting windows.com but the website would not respond.
I was going to call Comcast to see if they could help but then time ran out so I just kept what I had.
Thanks again for all of the comments.
I guess the summary of my problem was that in the past I had always been able to swap a router out directly for another router for a working system.
The wifi would not work before adjustment but the wired router ability would work just fine right after power cycling.
