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Forum Discussion
hpw2408
May 19, 2019Apprentice
problem installing AX4 (RAX40). Cannot get to internet
Here is my setup before I touched it today. Comcast internet 300 MBS to Arris SB8200 Modem and then to R6300v2. Everything is great.
To "improve" things I did a straight swap of the R6300v2 wit...
- Jan 29, 2020Same issue. After reading how many hours it took experts to figure it out, I'm sending the POS back and exchanging for a different brand. My old TPlink is working fine, just wanted something faster, not a headache. Thanks
schumaku
May 20, 2019Guru - Experienced User
hpw2408 wrote:
I did a hard reset (with paperclip) on both the modem and also with the router but it did not help.
A recipe to create unexpected issues... MAC reservations are not permanently stored typically, a cold reboot (as you have done before) is commonly sufficient to allow a new router.
With very few ISP, you have to request a reset for the old MAC address.
hpw2408 wrote:
One time I did a hard reset of the modem and was able to address the modem directly 192.168.100.1 through the RAX40 but could not get past this to the internet.
So the RAX40 worked as a plain IPv4 (NAT) router and works with the ISP CPE resp. the cable modem. Before a cable modem is provisioned from the ISP headend, there is a default IP address with DHCP server and captive portal in place.
michaelkenward While not as popular as the common 192.168.0.1/24 or 192.168.1.1/24, the 192.168.100.1/24 is a popular default LAN IP used by products from many vendors, including Ambit, Arris, Askey, Cisco, Motorola, Netgear, Scientific, USR, .... ZyXEL - typically cable modems, but also on other CPE like 3G/4G routers
Remains the problem what is required by your ISP to configure the RAX40 (e.g. PPPoE encapsulation, VLAN tagging, authentication, ...).
michaelkenward
May 20, 2019Guru - Experienced User
While not as popular as the common 192.168.0.1/24 or 192.168.1.1/24, the 192.168.100.1/24 is a popular default LAN IP used by products from many vendors, including Ambit, Arris, Askey, Cisco, Motorola, Netgear, Scientific, USR, .... ZyXEL - typically cable modems, but also on other CPE like 3G/4G routers
The default for the RAX40 is 192.168.1.1
I checked the manual.
My question is how come the user wants to get at a different IP address?
Why do they want to address the modem?
I sense some confusion.
I am not interesting in devising complicated theories. I am interested in finding out what is going on. In that way it is easier to suggest possible solutions.