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problem installing AX4 (RAX40). Cannot get to internet
Here is my setup before I touched it today. Comcast internet 300 MBS to Arris SB8200 Modem and then to R6300v2. Everything is great.
To "improve" things I did a straight swap of the R6300v2 wit...
- Same issue. After reading how many hours it took experts to figure it out, I'm sending the POS back and exchanging for a different brand. My old TPlink is working fine, just wanted something faster, not a headache. Thanks
They do not want to talk intentionally to the modem - it just happens that while certain CPEs like cable modems are not provisioned yet - that these devices have a default LAN IP, an active DHCP server, and many times a captive portal so an attempt to connect the Internet does hit the cable modem, for indicating a problem situation locally, for the time the uplink and downlinks are not established yet.
This happens when users reboot the cable modems, and it can take even longer if they decide doing a factory reset of these units.
Nothing wrong, and a nice proof the router and it's Internet/WAN Interface is working as expected - up to the CPE.
Lack of any more insight (ISP, config requirements, ...) it's difficult to assist on why the RAX40 can't be used to establish the Internet connection.
thank you for all of the responses. I hit the two hour mark on working on this so I am just sending it back.
This is about the eighth wifi router that I have installed over twenty years and never had this issue before. I addressed the modem directly (...100.1) to make sure that it was on the internet and it was and all of the status indicators on the modem were correct. So the router was seeing the modem since it would give me the modem web page.
Occasionally the browser would give me the netgear installation web page and I would proceed but then get to the part where Netgear wants to connect to the internet and it would say that it was not able to.
The router lights were all over the place. From just the power blinking red to all of the lights showing green except the internet showing amber.
I believe the comment about the MAC may be valid. I have had problems in the past with Comcast not wanting to relinquish the MAC of the modem but never of the router. When all of the status lights were green or amber on the router then a browser would say that it could not connect because of a security flaw. I ran the Windows 10 network diagnostic and it showed that it was hitting windows.com but the website would not respond.
I was going to call Comcast to see if they could help but then time ran out so I just kept what I had.
Thanks again for all of the comments.
I guess the summary of my problem was that in the past I had always been able to swap a router out directly for another router for a working system.
The wifi would not work before adjustment but the wired router ability would work just fine right after power cycling.
I suspect a sequencing issue in the setup. I have had that one happening to me.
Unfortunately, it isn't simply a matter of swapping out one box for another.
The first step is to reset everything.
Then you get the modem to talk to the Internet. That get its configured ready to join the rest of your network.
Then you turn it off.
Then you turn off everything.
Now plug the router and PCs into the modem, but don't turn them on.
Now turn on the modem. Wait for it to connect to the Internet. (I assume that there are lights to show this.)
Now turn on the router.
Wait until all of the router's LEDs have settled down.
Now, and only now, turn on the PC that you plan to use to manage the router.
If you then throw your browser at www.routerlogin.net the router's startup wizard should kick in and take you through the configuration process.
Mistakes happen when people think they can take short cuts.
Another source of issues can be the modem. In my case, what calls itself a modem-only device can also provide limited router features.
So, if the setup process hits a brick wall it is worth investigating that. I looked at the manual for your modem and could see no router features, but it does seem to have two Ethernet LAN ports, which was a bit puzzling.
Usually it is a matter of swapping out a router and recycling all the switches, modems, etc. I have been doing this for twenty years from dial up to dial up usb modem to adsl to now cable with Linksys, d-Link and Netgear. I am quite familiar with the process. The problems usually arise with the wireless access portion, additional WAP's, etc.
Also, I spent a lot of time both following all of the instructions that came with the device and to the instructions on this page.
Again, I was able to easily get to the netgear setup page and the hang up would be with going on the internet.
I have sent this item back but there was something that bugged me about the setup. In hindsight, none of the internet would talk to me through the modem. The pages were all blocked because they viewed me as a security issue.
In one of my responses above, I noted that using the Windows Troubleshooter showed that Windows (at microsoft) was receiving my request but that it would not respond to me for an unknown reason.
That is why many times all of the router lights were correct but I could not get through to anyone. All the browsers I used on my computer to go outside my own network would show security threat. The firewall is built into the router and a wired connection from the computer to the modem would then work and also putting in a completely different older Netgear router worked.
It is a new router and perhaps in my setup this signaled a security risk for some reason.
Just posting this in case Netgear wants to replicate it. The return rates for routers is something like over one third because the headache is too much for the average Joe.
