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Forum Discussion

rfmodine's avatar
May 06, 2023
Solved

Problems with my RAX35

I have had to restart my router twice today to get wireless connections working.  It is up to date with firmware.  Not sure what the problem is.  I need help
  • michaelkenward's avatar
    michaelkenward
    May 07, 2023

    rfmodine wrote:

    Once I restart the router, everything works again.  It is working well right now, but i don't have any idea how long that will last.  Any wireless device gets connection failed while this is going on however all of the lights on the router are solid green.

     


     

    A few quick and easy things to try.

     

    The simplest is to restart the whole network, not just the router.

     

    Be sure to restart your network in this sequence:

    • Turn off and unplug modem.
    • Turn off router and computers.
    • Plug in and turn on modem. Wait 2 minutes for it to connect.
    • Turn on the router and wait 2 minutes for it to connect.
    • Turn on computers and rest of network.

    If problems persist, then a rest of the router can help.

     

    How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support

     

    The factory reset is more a "witchcraft" move than a technically informed solution, but it does seem to fix problems, especially on the wifi front. It is also the first thing that Netgear support will recommend.

     

    You do have to reconfigure the router again. You can save a bit of hassle by saving the settings before you do the reset.

     

    How do I back up the router configuration settings on my Nighthawk router? | Answer | NETGEAR Support

     

    But be warned that restoring the settings may revive whatever caused problems in the first place.