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Forum Discussion

MGorgol's avatar
MGorgol
Star
Aug 01, 2020

Purchased Armor But Nighthawk App States Expired

Hello   I recently purchased an Armor subscription but when I use my nighthawk app the summary page Security section states Expired -off However, when I login to the armor.netgear.com website it s...
oz_amg's avatar
oz_amg
Aspirant
Aug 02, 2020

I have the same problem. Contacted Bitdefender several times who have not been of much help and still haven't resolved the issue after 3 weeks. No reply since sending router ID and MAC address over 10 days ago.


I have tried:

  1. Restarting router several times
  2. Deleted the Nighthawk app and re-installed
  3. Installed Nighthawk on a spare iPhone
  4. Disabled//Enabled remote management from Nighthawk.
  5. Router reset

After router reset it now says Not Activate, but then doesn’t find my subscription and offers a trial, which then gets an activation error. 

 

  • JAlli's avatar
    JAlli
    Aspirant
    Jan 17, 2021

    I have the same issue.  App on my phone says Security Expired - Off. I have a receipt and our card was charged.  When I login to my PC it says it's on, but the Security button isn't clickable.