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Purchased nighthawk 11000 after upgrading to the altafiber 2 gig plan, having issues getting full 2
Brand new to the router world To try to sum it up the best I can, I upgraded to 2 gig altafiber, they told me I needed to get my own router to get the full 2 gig. After multiple talks with Alta and...
The model number is RAXE500. I looked on the terminal and I don’t see a model number. I agree I shouldnt expect the full 2 gig, but definitely more than 950mbps, right? And do you know the steps to takes from switching from terminal to terminal, if you think that’s the issue?
Retired_Member wrote:
The model number is RAXE500. I looked on the terminal and I don’t see a model number. I agree I shouldnt expect the full 2 gig, but definitely more than 950mbps, right? And do you know the steps to takes from switching from terminal to terminal, if you think that’s the issue?
Does your ONT have multiple Ethernet output connections or only one? This would determine if your ONT is a stand alone terminal or a combination device with a router. Your new RAXE500 connected to an existing router can complicate the configuration. Maybe take a second look for a model number on the ONT.
Depending on how you have your devices configured and how your are testing, 950 Mbps might be the limit.
Go to the Downloads section at the top of this page, feed in your RAXE500 model number and download the user's manual. Steps to configure your multi-gig port start on page 31.
As a word of advice, when you are working with your new router, avoid anything to do with a mobile application. Connect directly to your router with a computer running a web browser. A direct Ethernet connection is best, but a Wi-Fi connection will work if your computer does not have an Ethernet port.