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SMB2020's avatar
SMB2020
Aspirant
Apr 21, 2020

R7850

Purchased Nighthawk Model R7850 X6 AC3000 Tri-Band WiFi Router from Sam's Club & downloaded app to set up, but cannot get beyond a certain spot as it says cannot identity device. Had my ISP come & th...
plemans's avatar
plemans
Guru - Experienced User
Apr 21, 2020

What modem is it being connected to? 

What firmware is on it? 

 

Try doing the setup not in the app. I'm not a huge fan of the app. Best route? hardwire into the router and run through setup that way. Tends to go faster and have less issues. Plus its the prefered way to upgrade a routers firmware. 

SMB2020's avatar
SMB2020
Aspirant
Apr 21, 2020

I apologize for not being very tech savvy, but all is I can really tell you is we have fiber thru our electric coop so I'm guessing I am using their modem. And, don't really know what firmware is?

  • plemans's avatar
    plemans
    Guru - Experienced User
    Apr 21, 2020

    whats the model number on the box its hooked to?