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Melinda96's avatar
Melinda96
Aspirant
May 28, 2021

r8000

I have the nighthawk r8000. I got a new phone(iPhone 12 Pro Max) and have been trying to sign back in on my app it will not let me tells me that my info doesn't match. I've gotten on my laptop and went to the routerlogin and it also tells me that my security answers do not match and I know that they are right but it still won't let me do anything. Im in need of help and my 90 days complimentary have run out. Any help would be greatly appreciated! Thanks in advance.

2 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    Hello Melinda96, 

     

    May you send me a private message with your email address and router serial number.

     

    Thanks,

    Christian 

    • Melinda96's avatar
      Melinda96
      Aspirant
      Christian thanks but I paid the $90 to speak with a netgear tech